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How Staffing Agencies Can Leverage Automated Phone Calls To Increase Job Order Fill Ratio

Your Phone Call Will Make Their Day & Yours As Well

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In this candidate-driven market, staffing companies must stand-out and go the extra mile to stay competitive.

When a job order comes in, time is of the essence, right?

Using today's technology, there are 3 main outbound mass-messaging channels available that make it easy to stay top of mind.

  1. Email Broadcast
  2. Text Broadcast
  3. Call Broadcast

Each channel can be used on a regular basis to increase revenue, decrease expenses and increase efficiency. 

One very important difference between a written email or text broadcast versus a call broadcast is that a call broadcast can instantly initiate a live phone conversation. It's completely normal and almost expected that some percentage of your candidates will call you back after receiving the automated phone call about a job opening.

This is a great way to beat the competition out of the gate.


In the staffing world, business gets done over the phone.


When your candidate gets an automated phone call from your staffing agency about a job opening, several good things can result.

Of course, there are a couple of possible scenarios. In each scenario, the candidate will definitely appreciate the fact that your staffing company is actively working on their behalf and presenting them with a job opportunity. That's why they signed up with you in the first place.


This is an example of a simple and effective script for call broadcast message recording.

"Hello! This is Sarah from XYZ Staffing! I'm calling today because we have several openings for customer service and warehouse positions! If you are interested, call us at XXX-XXX-XXXX or stop by our office today. Thank you."


Scenario #1) The Candidate is available

The candidate calls back immediately and the job can be filled quickly right then and there over the phone with a staffing consultant.

Scenario #2) The Candidate is not available

The candidate may or may not call back. If the candidate calls back, a very productive phone call can be had as well.

The staffing consultant can ask the candidate several questions.

  • Where are you currently working?
  • How long have you been working there?
  • How many other temps are there?
  • How long is your assignment?
  • Who is the hiring manager?

Obviously, this conversational fact-finding can't be done with an email message or text message.

It can only be done with a phone call. Phone calls like this can be quickly and easily initiated from a call broadcast with Sigma Voice. 

Again, either way, your candidates definitely appreciate the automated phone call. (Of course, any candidate can easily opt-out of receiving automated phone calls.)

Staffing companies that use Sigma Voice on a regular basis, in addition to email and text, have seen a huge jump in several key areas.

  • Increase in job orders filled
  • Increase in client satisfaction
  • Increase in candidate retention
  • Increase in candidate loyalty
  • Increase in candidate referrals
  • Increase in market share
  • Increase in branch office revenue

An automated phone call from your staffing agency to your candidates about job opportunities is always appreciated and can be very productive as well.

Top 3 Broadcast Messaging Channels

Call, email and sms are the top 3 channels used quickly communicate with a large group of people fast.

Nowadays, individuals are accustomed receiving all 3 types of automated messages from organizations they have a relationship with.

CALL BROADCAST EMAIL BROADCAST SMS BROADCAST
Introduced 1942 1971 1984
Set Up <15 Minutes <15 Minutes <15 Minutes
Message Format Voice Recording HTML Text/Link
Message Length Up to 5 minutes Unlimited 160 Characters
Urgency High Low Medium
When 9am to 9pm Any Time 9am to 9pm
Delivery Rate High Medium to High Medium to High
Open Rate High Low to Medium High
Opt Out Yes Yes Yes
Reply Call Caller ID Reply to Email/Call Rely to Text/Call
Pricing Per Minute Per Email Per SMS
Cost/1000 $50 $10 $50
Laws TCPA CAN-SPAM TCPA

In today's competitive environment, each channel can be used on a regular basis to increase revenue, decrease expenses and/or increase efficiency.

Call Broadcast

Just like email broadcasting or sms broadcasting, there are a few things to know about call broadcasting.

Caller ID

This is just the 10 digit phone number that shows on the Caller ID Display. Also, the Caller Name registered with the Local Exchange Carrier may be displayed as well.

This is very important your contacts will be able to see who is calling.

Recording

Simply call our dedicated toll free phone number to record your message or upload your recording file from your device into your Sigma Voice account.

Note: Include a clear opt out statement within your recording. "To be removed from our notification list, simply call back and you will be added to our do not call list immediately."

Most recordings are around 30 seconds long but your recording can be up to 5 minutes in length.

Phone List

Your phone lists are YOUR phone lists. Sigma Voice does not share or sell customer information. Review our privacy policy for more information.

File Format

Your phone list can be in any of these popular file formats: Microsoft Excel (.xls or .xlsx), Comma-Separated Values (.csv) or Text (.txt).

Phone Number Format

A valid phone number must be 10 digits. If your phone numbers have parentheses and hypens or even a leading 1, that's ok.

Duplicate Phone Numbers

Our system automatically checks for and removes duplicate phone numbers.

This is done so that your contact is only called 1 time per call broadcast.

Additional Contact Fields

In additon to the phone number column, your phone list can also contain a first name and a last name columns as well.

These data fields will be included in your call broadcast report for easy tracking.

Do Not Call List

If you have a list of phone numbers you want to make 100% sure you do not call, this do not call list can be uploaded into your do not call list.

Dispositions

Most of your phone calls will be answered by a human or a machine. A small percentage will be busy or no answer.

Human

Your contact's phone is ringing.

She looks at the Caller ID display and recognizes your phone number.

She answers and says "Hello?"

Almost immediately, your recording will start playing.

Machine

So your contact is not available.

Don't worry! After the answering machine greeting plays and of course the famous BEEP, your recording will play.

All the while, the answering machine will record your important message.

Sometime later, your contact will play her messages and listen to your recording.

Reports

The Call Broadcast Report is available in your account on a real-time basis. It is also emailed to you upon completion of the call broadcast. The columns are below.

Date First Last Phone Disposition Time
2021-09-16 11:00am John Doe NPA-NXX-XXXX Human 0.5
2021-09-16 11:00am Mary Moe NPA-NXX-XXXX Machine 0.7
2021-09-16 11:00am July Dooley NPA-NXX-XXXX No Answer 0.0

FAQ

How much does it cost?

It costs less than $5 to call 100 people.

How fast are the calls dialed?

Sigma Voice can dial 10 to 50 calls per minute. So 100 calls can be completed within a few minutes?

How long does it take to set up a call broadcast?

It only takes a few minutes. Just record your message and click a couple of buttons and your call broadcast will be set up.

How do I record the audio message?

Just call our toll free dedicated recording.

Will my contacts know who is calling them?

Yes! Your company phone number will be clearly displayed as the Caller ID. (Your company name may also appear as well.)

How do we upload our contacts database?

Simply log in to your Sigma Voice account and upload the file directly. The system supports commoin file formats like CSV, TXT, XLS, XLXS etc.

Will my contacts database be safe?

Sigma Voice takes your privacy very seriously. We have implemented industry standard security and encruption protocols. Also, Sigma Voice does not sell, rent or provide phone lists of any king.

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We made the right choice with Sigma Voice. Thank you very much.

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School District Administrator

Being able to contact clients before visiting their home...now it takes 5 minutes.

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