Many retailers, whether an online eCommerce website or a brick and mortar retail store know keeping in touch with customers on a regular basis is extremely important.
Sending an email broadcast from time to time is a great way to stay in touch with customers.
There are a couple of problems though.
Problem #1) Everyone is doing it.
Customers inboxes become flooded with emails and ultimately get ignored.
Problem #2) You may not have customers email address.
There is another option.
Using a voice broadcast from time to time can be a game changer.
You might be thinking, I would never call my customers with an automated phone call.
Is it really that big of a deal?
Think about it.
Your customers already receive automated phone calls.
Perhaps, it is an important call from the school or a dentist appointment reminder phone call.
Or worse yet, perhaps your competitor is using an automated phone call to remind them about special VIP sales or courteous customer service satisfaction surveys.
Generally speaking, here is how it works.
When your customers receive the automated call, they will first look at the Caller ID display on their phone.
The Caller ID display will show your Company Phone Number and your Company Name.
Next, the customer makes a tiny decision.
The decision is to answer the phone call or let it go to voicemail.
If your customer answers and say 'Hello', a friendly, if not, recognizable, human voice recording will play to them.
The recording can be created by the store manager or the store owner over the phone.
The message can be about a special event or sale at your store.
If the call goes to voicemail, the recording will simply be played "after the beep".
When, not if, your customer checks her voicemail, she will hear the recording in its entirety.
This is another benefit of voice broadcasting.
People listen to their voicemail messages. Don't you?
Ok. that does not sound bad right?
Well, what if a customer still does not want to receive automated phone calls.
The answer is to just add that phone number to your Do Not Call list in your Sigma Voice account.
The Do Not Call phone numbers will never be called again during your calling campaigns.
Of course, there will be an opt-out option for customers that do not want to receive phone calls.
In many cases, with a well thought out message, the overall response is very positive and can lead to new sales.
Email broadcasting is either free or a very low cost.
Voice broadcasting does have a small cost because our system uses minutes with our phone lines.
We have competitive straightforward pricing.
We feel if the voice broadcast is done well, the new sales will greatly outweigh the related costs.
If your organization is new to this type of proactive customer contact, Sigma Voice can help.
Also, we recommend starting with a small list and making any necessary adjustments moving forward.
Just give it a try and you will be amazed at the results!
Call, email and sms are the top 3 channels used quickly communicate with a large group of people fast.
Nowadays, individuals are accustomed receiving all 3 types of automated messages from organizations they have a relationship with.
|CALL BROADCAST||EMAIL BROADCAST||SMS BROADCAST|
|Set Up||<15 Minutes||<15 Minutes||<15 Minutes|
|Message Format||Voice Recording||HTML||Text/Link|
|Message Length||Up to 5 minutes||Unlimited||160 Characters|
|When||9am to 9pm||Any Time||9am to 9pm|
|Delivery Rate||High||Medium to High||Medium to High|
|Open Rate||High||Low to Medium||High|
|Reply||Call Caller ID||Reply to Email/Call||Rely to Text/Call|
|Pricing||Per Minute||Per Email||Per SMS|
In today's competitive environment, each channel can be used on a regular basis to increase revenue, decrease expenses and/or increase efficiency.
Just like email broadcasting or sms broadcasting, there are a few things to know about call broadcasting.
This is just the 10 digit phone number that shows on the Caller ID Display. Also, the Caller Name registered with the Local Exchange Carrier may be displayed as well.
This is very important your contacts will be able to see who is calling.
Simply call our dedicated toll free phone number to record your message or upload your recording file from your device into your Sigma Voice account.
Note: Include a clear opt out statement within your recording. "To be removed from our notification list, simply call back and you will be added to our do not call list immediately."
Most recordings are around 30 seconds long but your recording can be up to 5 minutes in length.
Your phone list can be in any of these popular file formats: Microsoft Excel (.xls or .xlsx), Comma-Separated Values (.csv) or Text (.txt).
A valid phone number must be 10 digits. If your phone numbers have parentheses and hypens or even a leading 1, that's ok.
Our system automatically checks for and removes duplicate phone numbers.
This is done so that your contact is only called 1 time per call broadcast.
In additon to the phone number column, your phone list can also contain a first name and a last name columns as well.
These data fields will be included in your call broadcast report for easy tracking.
If you have a list of phone numbers you want to make 100% sure you do not call, this do not call list can be uploaded into your do not call list.
Most of your phone calls will be answered by a human or a machine. A small percentage will be busy or no answer.
Your contact's phone is ringing.
She looks at the Caller ID display and recognizes your phone number.
She answers and says "Hello?"
Almost immediately, your recording will start playing.
So your contact is not available.
Don't worry! After the answering machine greeting plays and of course the famous BEEP, your recording will play.
All the while, the answering machine will record your important message.
Sometime later, your contact will play her messages and listen to your recording.
The Call Broadcast Report is available in your account on a real-time basis. It is also emailed to you upon completion of the call broadcast. The columns are below.
|2021-09-16 11:00am||July||Dooley||NPA-NXX-XXXX||No Answer||0.0|
How much does it cost?
It costs less than $5 to call 100 people.
How fast are the calls dialed?
Sigma Voice can dial 10 to 50 calls per minute. So 100 calls can be completed within a few minutes?
How long does it take to set up a call broadcast?
It only takes a few minutes. Just record your message and click a couple of buttons and your call broadcast will be set up.
How do I record the audio message?
Just call our toll free dedicated recording.
Will my contacts know who is calling them?
Yes! Your company phone number will be clearly displayed as the Caller ID. (Your company name may also appear as well.)
How do we upload our contacts database?
Simply log in to your Sigma Voice account and upload the file directly. The system supports commoin file formats like CSV, TXT, XLS, XLXS etc.
Will my contacts database be safe?
Sigma Voice takes your privacy very seriously. We have implemented industry standard security and encruption protocols. Also, Sigma Voice does not sell, rent or provide phone lists of any king.
Thanks for all your help! I'll do this again for re-election! Thanks again!
Political Campaign Director
We made the right choice with Sigma Voice. Thank you very much.
Residential Heating & Air Company
Knowledgeable & responsive staff at the ready with quality support.
School District Administrator
Being able to contact clients before visiting their home...now it takes 5 minutes.
Commercial Landscaping Service