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Poll

Automated telephone surveys have disctinct advantages over manual phone surveys and even email based web surveys.

Manually dialed phone surveys can be very costly and time consuming whereas an outbound/inbound automated phone surveys are very inexpensive and much quicker to obtain results.

Web surveys sent via email have an "open rate" of about 25% whereas an outbound/inbound automated phone surveys can poll almost 100% of your contacts.

You may also like our blog post 7 Steps to Creating an Effective Automated Phone Survey

Sigma Voice Poll

Requirements

You need your Caller ID, Recordings, Phone list (and Do Not Call List, if applicable).

Launch

You can send calls immediately or you can schedule the calls for a future date and time.

Calling

Your call will answered by a human or a machine. Bad phone numbers are not answered by anything.

Reporting

Find out how many humans heard your message live vs messages left on machines and much more.

Requirements

Your Recordings

Simply call our dedicated toll free phone number to record your messages or upload your recordings from your PC.

Obviously surveys are for Live Answers only. You have the option to create a recording for Answering Machines.

You will need to create several separate recordings.

The first recording is a greeting.

Hello, this is a short survey about colors.

After the greeting, the system will route to your first question.

The question recording must be in a question and answer format.

Below is an example of a question with the answer choices.

What is your favorite color? Press 1 for Red. Press 2 for Green. Press 3 for Blue.

An invalid selection message is also required.

You have selected an invalid option. Please hold.

This is played if the user presses a key other than the set choices.

A goodbye message is also required.

Thank you for participating in this survey. Goodbye.

This is played when the user has no more questions to answer.

For surveys, it is sometimes easier to create the recording on device like a PC.

Bonus Tip: It is a great idea to name the recording files using an intuitive naming convention.

For example, name the first question, question_01.wav or question_01.mp3. This will help immensely when setting up the survey.

Once you have recorded the perfect message, you'll be prompted to save your recording.

Caller ID

This is just the 10 digit phone number that will show on the Caller ID Display.

You just need to set this 1 time when setting up your account.

Phone List

Your phone list can be in any of these popular file formats: Microsoft Excel (.xls or .xlsx), Comma-Separated Values (.csv) or Text (.txt).

In additon, to a phone number column, your phone list can also contain first name and last name columns as well. These data fields will be included in your call broadcast report.

Bonus Tip: In order to get the maximum benefit from using an Automated Survey, upload other relevant column information like Voter ID.

Your phone lists are YOUR phone lists. Sigma Voice does not share or sell customer information. Review our privacy policy.

Do Not Call List

If you have a list of phone numbers you want to make 100% sure you do not call, this do not call list can be uploaded into your do not call list.

As an additional option, in your recording offer your contacts an option to Press 9 on their phone to be automatically added to your Do Not Call list. The system will automatically add their phone number to your do not call list.

Launch

Right Now

To send your calls immediately, simply log in to your account and complete the short set up form.

By default, the calls will start right away.

In The Future

To send your calls later in the day or even later in the week or month, simply select the day and time in the set up form.

It is just that easy.

Calling

Live Answers

Your contact's phone is ringing.

She looks at the Caller ID display and recognizes your phone number.

She answers and says "Hello?"

Almost immediately, your recording will start playing.

Hello, this is a short survey about colors.

What is your favorite color? Press 1 for Red. Press 2 for Green. Press 3 for Blue.

Your contact will use the dial pad buttons to answer the questions.

Answering Machines

So your contact is not available.

Don't worry! After the answering machine greeting plays and of course the famous BEEP, your recording will play.

All the while, the answering machine will record your important message.

Sometime later, your contact will play her messages and listen to your recording.

Reporting

The Call Broadcast Report is available in your account on a real-time basis.

It is also emailed to you upon completion of the call broadcast.

The columns are below.

Call Broadcast Report

  • ID - The ID of the call broadcast.
  • Name - The name of the call broadcast.
  • Date - The date of the phone call.
  • Time - The time of the phone call.
  • Caller ID - This is your phone number that was used as the Caller ID.
  • Phone Number - This is your contact's phone number.
  • Call Disposition Code - This is a number that describes the Call Disposition Description.
  • Call Disposition Description - This is usually Live Answer, Answering Machine, No Answer or Busy.
  • Digit Pressed - The digit your contact pressed during the phone call, if any.
  • Connect Time - The length of the connected phone call.
  • Agent Connect Time - The length of time your contact is speaking with your office on the transferred phone call.
  • First Name - This is available from your phone list.
  • Last Name - This is available from your phone list.
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