You need your Caller ID, Recording, Phone list (and Do Not Call List, if applicable).
You can send calls immediately or you can schedule the calls for a future date and time.
Your call will answered by a human or a machine. Bad phone numbers are not answered by anything.
Find out how many humans heard your message live vs messages left on machines and much more.
Let's look at a call broadcast with 1,000 recipients.
45% or 450 calls are answered by a Human.
How many of these contacts will press 1 to be transferred?
45% or 450 calls are answered by a Machine.
How many of these contacts will call back the Caller ID phone number?
10% or 100 calls are not answered.
Who are the contacts with a bad phone number in the contact list?
Simply call our dedicated toll free phone number to record your messages.
You will want to create 2 separate recordings.
The first recording will be the Live Answer recording that asks your customer to press 0 to be transferred to your office. (It can also say Press 9 to be added to our do not call list.)
The second recording will be the Answering Machine recording that asks your customer to call you back.
Once you have recorded the perfect message, you'll be prompted to save your recording.
This is just the 10 digit phone number that will show on the Caller ID Display.
You just need to set this 1 time when setting up your account.
Your phone list can be in any of these popular file formats: Microsoft Excel (.xls or .xlsx), Comma-Separated Values (.csv) or Text (.txt).
In additon, to a phone number column, your phone list can also contain first name and last name columns as well. These data fields will be included in your call broadcast report.
If you have a list of phone numbers you want to make 100% sure you do not call, this do not call list can be uploaded into your do not call list.
As an additional option, in your recording offer your contacts an option to Press 9 on their phone to be automatically added to your Do Not Call list. The system will automatically add their phone number to your do not call list.
To send your calls immediately, simply log in to your account and complete the short set up form.
By default, the calls will start right away.
To send your calls later in the day or even later in the week or month, simply select the day and time in the set up form.
It is just that easy.
Your contact's phone is ringing.
She looks at the Caller ID display and recognizes your phone number.
She answers and says "Hello?"
Almost immediately, your recording will start playing.
If she presses 0 on her phone, the phone call will be immediately transferred to your office. Note: This initiates a 2nd phone call like a 3-way call.
Note: It is very important your office staff is prepared to receive a increase of inbound customer calls.
So your contact is not available.
Don't worry! After the answering machine greeting plays and of course the famous BEEP, your recording will play.
All the while, the answering machine will record your important message.
Sometime later, your contact will play her messages and listen to your recording.
The Call Broadcast Report is available in your account on a real-time basis.
It is also emailed to you upon completion of the call broadcast.
The columns are below.
Check out the Sigma Voice blog to learn about mass calling and texting best practices.