You need your Caller ID, Recordings, Phone list (and Do Not Call List, if applicable).
You can send calls immediately or you can schedule the calls for a future date and time.
Your call will answered by a human or a machine. Bad phone numbers are not answered by anything.
Find out how many humans heard your message live vs messages left on machines and much more.
Simply call our dedicated toll free phone number to record your messages or upload your recordings from your PC.
Obviously surveys are for Live Answers only. You have the option to create a recording for Answering Machines.
You will need to create several separate recordings.
The first recording is a greeting.
Hello, this is a short survey about colors.
After the greeting, the system will route to your first question.
The question recording must be in a question and answer format.
Below is an example of a question with the answer choices.
What is your favorite color? Press 1 for Red. Press 2 for Green. Press 3 for Blue.
An invalid selection message is also required.
You have selected an invalid option. Please hold.
This is played if the user presses a key other than the set choices.
A goodbye message is also required.
Thank you for participating in this survey. Goodbye.
This is played when the user has no more questions to answer.
For surveys, it is sometimes easier to create the recording on device like a PC.
Bonus Tip: It is a great idea to name the recording files using an intuitive naming convention.
For example, name the first question, question_01.wav or question_01.mp3. This will help immensely when setting up the survey.
Once you have recorded the perfect message, you'll be prompted to save your recording.
This is just the 10 digit phone number that will show on the Caller ID Display.
You just need to set this 1 time when setting up your account.
Your phone list can be in any of these popular file formats: Microsoft Excel (.xls or .xlsx), Comma-Separated Values (.csv) or Text (.txt).
In additon, to a phone number column, your phone list can also contain first name and last name columns as well. These data fields will be included in your call broadcast report.
Bonus Tip: In order to get the maximum benefit from using an Automated Survey, upload other relevant column information like Voter ID.
If you have a list of phone numbers you want to make 100% sure you do not call, this do not call list can be uploaded into your do not call list.
As an additional option, in your recording offer your contacts an option to Press 9 on their phone to be automatically added to your Do Not Call list. The system will automatically add their phone number to your do not call list.
To send your calls immediately, simply log in to your account and complete the short set up form.
By default, the calls will start right away.
To send your calls later in the day or even later in the week or month, simply select the day and time in the set up form.
It is just that easy.
Your contact's phone is ringing.
She looks at the Caller ID display and recognizes your phone number.
She answers and says "Hello?"
Almost immediately, your recording will start playing.
If she presses 0 on her phone, the phone call will be immediately transferred to your office.
Bonus Tip: It is very important to inform your office staff that you are doing a live transfer campaign, so they are prepared to receive a sudden increase of inbound customer calls.
So your contact is not available.
Don't worry! After the answering machine greeting plays and of course the famous BEEP, your recording will play.
All the while, the answering machine will record your important message.
Sometime later, your contact will play her messages and listen to your recording.
The Call Broadcast Report is available in your account on a real-time basis.
It is also emailed to you upon completion of the call broadcast.
The columns are below.