Automated Surveys

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What You'll Need

For an Automated Survey calling campaign, you'll need just a few things...several Recordings, Caller ID, Phone List and a Do Not Call List, if applicable..

Your Recordings

Simply call our dedicated toll free phone number to record your messages or upload your recordings from your PC.

Obviously surveys are for Live Answers only. You have the option to create a recording for Answering Machines.

You will need to create several separate recordings.

The first recording is a greeting.

Hello, this is a short survey about colors.

After the greeting, the system will route to your first question.

The question recording must be in a question and answer format.

Below is an example of a question with the answer choices.

What is your favorite color? Press 1 for Red. Press 2 for Green. Press 3 for Blue.

An invalid selection message is also required.

You have selected an invalid option. Please hold.

This is played if the user presses a key other than the set choices.

A goodbye message is also required.

Thank you for participating in this survey. Goodbye.

This is played when the user has no more questions to answer.

For surveys, it is sometimes easier to create the recording on device like a PC.

Bonus Tip: It is a great idea to name the recording files using an intuitive naming convention.

For example, name the first question, question_01.wav or question_01.mp3. This will help immensely when setting up the survey.

Once you have recorded the perfect message, you'll be prompted to save your recording.

Caller ID

This is just the 10 digit phone number that will show on the Caller ID Display.

You just need to set this 1 time when setting up your account.

Phone List

Your phone list can be in any of these popular file formats: Microsoft Excel (.xls or .xlsx), Comma-Separated Values (.csv) or Text (.txt).

In additon, to a phone number column, your phone list can also contain first name and last name columns as well. These data fields will be included in your call broadcast call broadcast report.

Bonus Tip: In order to get the maximum benefit from using an Automated Survey, upload other relevant column information like Voter ID.

Do Not Call List

If you have a list of phone numbers you want to make 100% sure you do not call, this do not call list can be uploaded into your do not call list.

Bonus Tip: As an additional option, in your recording offer your contacts an option to Press 9 on their phone to be automatically added to your Do Not Call list. The system will automatically add their phone number to your do not call list.

Launch Your Calling Campaign

It's time to set a time to start the calls.

Right Now

To send your calls immediately, simply log in to your account and complete the short set up form.

By default, the calls will start right away.

In The Future

To send your calls later in the day or even later in the week or month, simply select the day and time in the set up form.

It is just that easy.

We're Dialing!

The calls are being dialed and people are receiving your message.

Live Answers

Your contact's phone is ringing.

She looks at the Caller ID display and recognizes your phone number.

She answers and says "Hello?"

Almost immediately, your recording will start playing.

If she presses 1 on her phone, the phone call will be immediately transferred to your office.

Bonus Tip: It is very important to inform your office staff that you are doing an appointment reminder transfer campaign, so they are prepared to receive a sudden increase of inbound customer calls.

Answering Machines

So your contact is not available. (Definitely not ignoring your call.)

Don't worry! After the answering machine greeting plays and of course the famous BEEP, your recording will play.

All the while, the answering machine will record your important message.

Sometime later, your conact will play her messages and hear listen to your recording.

Who Got What?

The call broadcast report contains very detailed information about your call broadcast.

Call Broadcast Report

The Call Broadcast Report is available in your account on a real-time basis.

It is also emailed to you upon completion of the call broadcast.

The columns are below.

  • ID - The ID of the call broadcast.
  • Name - The name of the call broadcast.
  • Date - The date of the phone call.
  • Time - The time of the phone call.
  • Caller ID - This is your phone number that was used as the Caller ID.
  • Phone Number - This is your contact's phone number.
  • Call Disposition Code - This is a number that describes the Call Disposition Description.
  • Call Disposition Description - This is usually Live Answer, Answering Machine, No Answer or Busy.
  • Digit Pressed - The digit your contact pressed during the phone call like 1 to be transferred or 9 to be added to your do not call list.
  • Connect Time - The length of the connected phone call.
  • Agent Connect Time - The length of time your contact is speaking with your office on the transferred phone call.
  • Survey Responses - The DTMF digits are the responses to each of the survey questions. The actual answer can be included as well.
  • Contact Data - The contact information like First Name, Last Name, Voter ID etc.

Bonus Tip: The report can be used to create a new phone list of phone numbers that went to Answering Machines.

Those phone numbers could be called again at a different time of day. This is a great way to get more responses.

Let's Talk!

Would you like to talk with Sigma Voice? Just complete the short form below or call (800) 905-9140.

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