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“We’ve had great success in employing IVR surveys from Sigma Voice.”
Professor, University, Georgia, USA


IVR Applications

Call Tracking
  • Track inbound calls by time of day, amount, duration, Caller ID & more.
  • Use a survey to pre-qualify callers to determine lead quality
  • Prepare agents of the callers interest with a "whisper message" prior to connecting the caller to the agent.
  • Voicemail to email service

Call Routing
  • Route calls by time of day or by day of week
    Looking to route calls by schedule? Using our simple interface, you can easily create custom routing for office hours, lunch, after hours, weekends, holidays and more.
  • Route calls by area code or by zip code
  • Route calls by Caller ID
  • Route calls by responses to survey questions for advanced routing
  • Voicemail to email service

Surveys
  • Ask a variety of questions types like Yes/No, Multiple Choice & more
  • Advanced branching based on answers to previous questions
  • Prompt callers to verify account with an account number or PIN
  • Database integration
  • Real-time reporting
  • Professional voice talent

Contact Sigma Voice

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“Thank you for all of your expertise and advice!”
Political Consultant, Oklahoma








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Web site last modified: December 19, 2011 17:01:27.